Lay Buy Q & A's
PUT IT ON LAY-BUY CUSTOMER QUESTIONS & ANSWERS
Is it safe & secure? -All LAY-BUY payments are automatically setup in PayPal
Can customer select the down-payment % they want to pay? -Customer is presented with a dropdown to select the down-payment they want to pay
Can customer select how many months they need to pay-off the balance? -Customer is presented with a dropdown to select how many monthly instalments
Cost Are there any ongoing costs? -No ongoing costs - only a once-off admin fee. Admin fee amount depends on order value
Are there any interest charges? -No interest charges ever Are there any late fees No late fees ever Post Order
When do I receive the goods? -Customer receives their goods after their final payment
How are Lay-Buy instalment payments paid? -Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup
How do I ensure all Lay-Buy instalment payments are paid? -Customer to ensure there is always funds available
Can a customer manually make payments towards their Lay-Buy order? -No - all Lay-buy payments are automated via a recurring profile in your PayPal setup
Can a customer settle a LAY-BUY earlier? -Yes - please contact store to revise payment plan.
What happens if a payment is missed? -PayPal will then auto attempt again in 5 days, two more times
Is the customer and merchant told about a missed Payment? -Yes, PayPal send an email notification to both parties
How does a customer catch up a missed payment? -Seller will invoice customer for missed payment, and move status in SHOPIFY to paid
Can a customer see their payment plan? -Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments